Laura Silvers
4958 Rd M NE, Moses Lake, WA 98837·509.793.6584·georgiaatheart@hotmail.com | |||
Knowledge Summary |
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Top-notch assistant
with over twenty years of experience performing business relations and special
projects. Served as primary point of contact for and liaison between
management, sales teams, personnel, clients, and vendors. Maintain excellent
written and oral communication skills, problem resolution abilities, and a
high level of confidentiality. Equally effective secretarial/administrative
duties and advanced word processing support. Handles multi-line phone
courteously and professionally. Ability to manage time wisely.
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Experience |
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11/2008 to Present
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Tyco, Inc.
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Moses Lake, WA
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Administrative Assistant
Backup
receptionist in screening telephone calls and receiving and directing
visitors, as well as handling outgoing calls courteously and professionally. Ability
to resolve routine inquiries, referring more difficult situations to higher
levels. Taking cash and/or credit card payments. Daily balance cash box and
prepare deposit. Prepare/update weekly commission spreadsheets and email
reports. Filing, copying, and faxing. Enters data into computer system; files
and maintains records. Word processing to prepare reports, correspondence,
and presentations. Read and route incoming mail. Assist owners’ personal
assistant with accounts payable if/when needed.
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8/2008 to 11/2008
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Express Personnel
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Moses Lake, WA
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Temporary Office Support
Provided
temporary back-up for different businesses in town helping office personnel by
doing various office duties to include but not limited to: screening
telephone calls and receiving and directing visitors, as well as handling
outgoing calls courteously and professionally. Filing, copying, and faxing.
Entering data into computer system. Word processing to prepare reports, correspondence,
and presentations. Read and routed incoming mail.
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4/2008 to 6/2008
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Unitrin Direct Insurance
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Chattanooga, TN
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Licensed Insurance Customer Service Representative
Provided
service to customers calling into call center w/billing, coverage questions
&/or changes on their insurance.
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1/2008 to 4/2008
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Shaw, Industries
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Chatsworth, GA
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Customer Service Representative
Provided
Service to customers calling into call center to place orders & shipment
of commercial carpet.
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9/2004 to 7/2007
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Northland Cable & Internet
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Moses Lake, WA
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Customer Service Representative
Provided
service to customers obtaining cable, internet &/or phone service in a
professional and courteous manner. Serviced customer’s accounts with any
billing questions and used communication skills to identify customers with
technical &/or troubleshooting problems. Assisted in responding to
customer problems in a results-oriented way. Office work included balancing
daily credit cards and cash tills.
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9/1993 to 3/2004
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Argus Insurance, Inc.
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Moses Lake, WA
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Receptionist
Screened telephone calls and received and directed
visitors, as well as handled outgoing calls courteously and professionally. Resolved
routine inquiries and referred more difficult situations to higher levels. Took
cash payments only. Daily balanced cash box and prepared deposit. Filing,
copying, faxing, and ordered supplies. Entered data into computer system;
filed and maintained records. Word processing to prepare reports,
correspondence, and presentations. Read and routed incoming mail. Kept office
machines in working condition to include troubleshooting when/if necessary.
Kept office voicemail updated daily.
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Education |
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Graduate 2014
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ASHFORD
UNIVERSITY
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Clinton, IA
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Bachelor of Arts in Business Communications & Business Information Systems |
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Computer Skills |
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Windows, Microsoft Word, Excel, PowerPoint, Access, Publisher; Adobe Illustrator; Photoshop; Outlook Express; Scanning Technology, Internet proficient. Several different software programs. |
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References |
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Co-Workers:
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Personal:
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Michelle Prater
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Wendy Chase
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Dalton, GA 30721
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Dalton, GA 30720
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Licensed Sales
Agent/Liberty National
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Friend 33 Years
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706.428.1821
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706.694.9891 or
706.618.2644
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Amanda Gurley
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Susan Root
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Moses Lake, WA 98837
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Moses Lake, WA 98837
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Customer Service
Rep/Northland Cable
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Friend 20 Years
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509.431.7100
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509.765.8508
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Latasha Jones
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Judy Madewell
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Moses Lake, WA 98837
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Moses Lake, WA 98837
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Administrative Asst./Tyco,
Inc.
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Friend 17 Years
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509.765.0555
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509.766.1257
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